Custom Orders

CUSTOM ORDER POLICY

We love creating personalized pieces just for you! Please read this carefully before ordering:

• Turnaround time: Custom orders typically take 1-2 weeks to produce before shipping.
• Proof approval: For certain custom orders, we'll send a digital proof for your approval before production begins. Production starts only after approval.
• No returns on custom items: Personalized items cannot be returned or exchanged unless there is a defect or error on our part.
• Customer errors: We are not responsible for errors in personalization details (spelling, dates, names) submitted by the customer. Please review your order carefully.
• Our errors: If we make a mistake, we will replace the item at no cost to you.
• Cancellations: Custom orders may be cancelled within 24 hours of placement. After that, production may have already begun.